As the industries are getting digitized more and more, most insurance companies constantly invest in IT services to serve their customers better. According to the Mckinsey report, the insurance companies will increase their investments by 200% in RPA and AI. Today's post will focus on how a new generation of technology like Artificial Intelligence (AI) and Robotic process automation (RPA) will revamp the entire insurance industry. Moreover, we will also discuss how they are changing many existing processes and replacing traditional roles with intelligent software, helping adapt to changes. Artificial intelligence covers various technologies, including machine learning, deep learning, natural language processing (NLP), and natural language generation (NLG).

This code pattern explains how to create a platform to help insurance agents process claims. We use IBM Watson natural language processing capabilities to understand, classify, and retrieve information to reduce repetitive tasks. In turn, this allows the agent to tackle more creative and complex problems, and most customers receive answers to their questions faster with the help of a Watson-based virtual assistant. We create the virtual insurance assistant using Node.js and Watson Assistant. The assistant uses Watson Discovery to answer policy questions.